1. Are the stones you use in your products real natural stones?

Yes, 100% genuine natural stones are used in all our products. Our stones are carefully selected and processed and presented to you.

2. How should I clean my natural stone jewelry?

You can use a soft cloth and mild soapy water to clean your natural stone jewelry. It is recommended that you avoid chemical cleaners.

3. Are your products silver or plated?

Most of our products are 925 sterling silver, and some special designs mentioned in the descriptions may be gold plated or supported with different metals.

4. What should I do to prevent the products from tarnishing?

Make sure that your silver and natural stone jewelry do not come into contact with chemicals such as water, perfume, detergent and cream. It is recommended that you store them in an airtight box when not in use.

5. What is the delivery time after placing an order?

Your orders are prepared and shipped within 1-3 business days. The delivery time may vary between 2-5 business days depending on your region.

6. When will my cargo reach me?

After your order is shipped, local deliveries usually reach you within 1-2 business days, and out-of-town deliveries within 2-5 business days.

7. How can I track my order?

When your order is shipped, you will be sent a cargo tracking number. You can track your cargo via the relevant cargo company's website with this number.

8. Is there a shipping fee?

We have a free shipping campaign for orders over a certain amount. You can check our delivery policy for current shipping fees and campaigns.

9. Are your products sent with gift packaging?

Yes! We send your orders in a special gift box and stylish packaging. We also have the option to add a special note during the order.

10. Do you do personalized designs?

You can contact us for your special design requests. Contact us to get more information about our personalization options.

11. Can I return and exchange?

Yes, you can return or exchange unused products that are in their original packaging within 14 days. For detailed information, you can review our return policy.

12. Who pays the shipping fee during the return process?

If the reason for your return is an error caused by our company (wrong product, damaged product, etc.), the shipping fee will be covered by us. Otherwise, the return shipping fee belongs to the customer.

13. I ordered the wrong product, can I change it?

Yes, you can send unused and original products to us for exchange within 7 days.

14. What payment methods do you accept?

You can pay with credit card, bank card and money order/EFT on our website.

15. Do you have a cash on delivery option?

We do not currently have a cash on delivery option. However, you can make secure payments with credit card or bank transfer.

16. Do you ship internationally?

Yes! We ship to certain countries outside of Turkey. You can contact us for international shipping fees and estimated delivery time.

17. What can I do if the product I purchased is too small/large for me?

If you have incorrectly measured your bracelet or ring, you can make an exchange. However, exchanges cannot be made for custom-sized and personalized products.

18. Are your products under warranty?

Yes, all our products are under warranty for 6 months. In case of problems due to manufacturing defects, repairs or exchanges are made free of charge.

19. What should I do when silver jewelry tarnishes?

Silver products can oxidize over time. You can polish them with a silver polishing cloth or a special silver cleaning solution.

20. Do you provide after-sales support?

Yes! You can always contact us for any questions you may have after purchase.